en English
Common queries answered

Frequently asked Questions

Contact us at service@freihafen.shop as soon as possible so that any warranty claim can be processed quickly and to your satisfaction.

Highest quality is an elementary part of the Freihafen corporate philosophy. We therefore offer consumers a voluntary manufacturer’s warranty of 5 years on our products. Prerequisite for the extra year is a registration of your product here.

If you purchased our product online, you can use the order number and a screenshot of the order as proof of purchase.

The warranty period starts after you order the product.

Contact Amazon Customer Service if you purchased our product via Amazon.

Still need help?

Get in touch with us

Email: service@freihafen.shop

Call: +49-040-69638976-8