Common queries answered
Frequently asked Questions
Highest quality is an elementary part of the Freihafen corporate philosophy. We therefore offer consumers a voluntary manufacturer’s warranty of 5 years on our products. Prerequisite for the extra year is a registration of your product here.
If you purchased our product online, you can use the order number and a screenshot of the order as proof of purchase.
The warranty period starts after you order the product.
Contact Amazon Customer Service if you purchased our product via Amazon.